The Program Manager will focus the majority of his or her efforts on coordinating and executing the highest quality services to the schools and partners we serve in the East Bay, with a particular focus on Richmond. This role includes, but is not limited to, timely and impactful delivery of Literacy Lab’s services and products, coordination of all day to day activities of program support elements, problem solving as needed, managing relationships with site staff and developing new relationships with potential partners. In addition to managing programs and partnerships in the East Bay region this team member will also support the development of new content, training and client services through their local and area expertise as we expand our program offerings throughout the Bay Area.
Program Management & Execution– 50%
- Lead trainings as needed and support new trainers to become certified by Literacy Lab performance standards and processes.
- Effectively and efficiently coordinate all aspects of Literacy Lab’s services and programs and some special initiatives as needed.
- Ensure all participant and program data is reflected accurately in Salesforce and uploaded to the appropriate data management and contact management systems in a timely manner.
- Ensure trainers and other staff are fully aware of dates, times, locations and logistics for all work-related events and trainings.
- Ensure all training and partnership events run smoothly and leave our clients with the sense of the highest quality and professionalism.
- Have all materials and collateral available and ready for use when needed.
- Work with trainers to ensure they are supported in their performance and submission of critical materials related to their consulting role.
- Support budgeting, financial management, and grant writing and reporting to support operational and fundraising success.
Program Development – 20%
- Will lead the development of specific programmatic content as needed and create/manage project plans to keep Directors informed on progress.
- Provide input to other areas of program and content development led by other staff as needed.
- Inform regional strategy by providing input based on engagements and field research.
- Attend all required staff meetings and other operational discussions as needed.
- Support ongoing marketing and branding efforts, contributing to the Literacy Lab social media presence and brand value in target communities.
Relationship Management – 20%
- Actively promote Literacy Lab’s mission and programs in the locations we currently serve, building social capital to support community engagement.
- Proactively share our mission, vision and programs with prospective clients.
- Ensure all clients and stakeholders are familiar with programs and Literacy Lab support needs.
- Address any issues or concerns from current or prospective clients and stakeholders immediately and bring in other Literacy Lab senior management as needed.
- Check-in with key regional stakeholders (principals, district staff,service providers etc.) regularly to update them on program progress and/or discuss next steps.
Community Building – 10%
- Leverage knowledge of the East Bay early literacy landscape – schools and nonprofits – with insight and familiarity with our competitors and highest impact partners.
- Attend regional events that would significantly promote Literacy Lab’s brand awareness efforts.
- Engage organizations with tight mission alignment that could become new locations for us to expand our programs and services or provide a fruitful partnership in meaningful ways.
- Extremely organized individual with great attention to detail.
- Demonstrated ability to coordinate high volume of events with no issues.
- Problem solving and experimentation/prototyping/design-thinking approach.
- Ability to manage consultants and support their ongoing development.
- Extremely professional and able to conduct day-to-day business with senior site staff.
- Can easily articulate the Literacy Lab mission, vision and programs to current and/or prospective clients, stakeholders and potential partners.
- Experience training adults, supporting adult learning
- Bachelors degree
- 5-10 years working in early childhood and/or literacy and language acquisition and/or family support/adult learning.
- 3-5 years of program coordination/project management experience
- Experience working with low-income families and/or communities of color
- Has access to car and CA Drivers License
- Fluency in Spanish (desirable)
- Experience with Salesforce a plus